"You cannot un-read a paradigm shift. Once the architecture of digital wealth is downloaded into your mind and your hard drive, the transaction of value is absolute."
01. The Nature of Digital Assets
QALAMACADEMY deals exclusively in high-leverage intellectual property authored by Saroj Kumari. Unlike a physical piece of clothing or a malfunctioning electronic device, a digital framework cannot be "returned." Once you purchase and download a file—such as the ₹1000 Defending Against AI Replacement guide or the ₹2500 Automation Agency Guide—the knowledge is permanently in your possession.
Because of the immediate, irreversible nature of this digital transfer, the Digital Mastery Ad & Growth Agency enforces a strict, zero-exception NO REFUND policy on all PDF downloads, audio files, and bundled digital vault purchases.
02. Protecting the Author's IP
This strict boundary is necessary to protect the platform against digital piracy and "wardrobing" (the act of buying a digital product, downloading it, and immediately requesting a refund). Saroj Kumari has spent years engineering these survival protocols. The Agency’s primary duty is to protect her intellectual property and the integrity of the marketplace.
When you complete checkout, our system registers the exact cryptographic hash of your download, tying it to your IP address and user account. Any attempt to file a fraudulent chargeback with your bank or credit card provider post-download will be met with severe action. The Agency will automatically submit your download logs, GST invoice, and this binding agreement to your banking institution to dispute the chargeback, and your account will be permanently blacklisted.
03. Mentorship Restructuring & Cancellations
While our digital files are strictly non-refundable, we understand that human logistics can occasionally fail. For our elite 1-on-1 mentorship programs (specifically the ₹2000, ₹5000, and ₹7860 tiers), we operate under the following strict cancellation protocol:
- The 48-Hour Window: If you must cancel or reschedule your 1-on-1 session, you must notify the Digital Mastery Ad & Growth Agency via the 'Contact Agency' protocol at least 48 hours prior to the scheduled transmission. If you meet this deadline, you may choose to reschedule or request a refund (minus a 5% administrative gateway fee).
- Late Cancellations & No-Shows: If you cancel within 48 hours of your scheduled time, or if you fail to appear in the secure digital meeting room within 10 minutes of the start time, your capital is entirely forfeited. Time is the only non-renewable asset we possess, and Saroj Kumari’s schedule is uncompromising. We do not issue refunds for lack of discipline.
04. Accidental Duplicate Purchases
The only exception to our no-refund policy on digital goods is an accidental duplicate transaction caused by a network error or gateway glitch. If the Agency's server logs confirm that you were billed twice for the exact same PDF protocol within a 5-minute window, our financial compliance team will automatically reverse the duplicate charge, inclusive of the associated GST.